Refund Policy

1. Overview

At Smile IT Solution, we aim to deliver high-quality web design, development, branding, SEO, and digital marketing services.
This Refund Policy explains the conditions under which refunds may be provided.

2. General Refund Policy

Due to the nature of digital services, most payments are non-refundable once a project has started.
Work begins immediately after project confirmation and resource allocation.

3. Refund Eligibility

Refunds May Be Considered If:

• The project has not yet started
• We are unable to deliver the agreed service
• A mutual agreement is reached between both parties

4. Non-Refundable Conditions

• Once design or development work has started
• Completed or partially completed projects
• Change of mind after project approval
• Delays caused by client-side communication or content

5. Digital Services Policy

As we provide custom digital services (web design, SEO, branding, development), all work is tailored specifically for each client.
Therefore, refunds are not applicable once work has been initiated.

6. Project Cancellation

Clients may request cancellation before the project starts.
If work has already started, partial refunds may be evaluated based on completed work.

7. Refund Process

If a refund is approved:

• Refunds will be processed within 7–14 business days
• Refunds will be sent via the original payment method
• Processing time may vary depending on payment provider

8. Policy Updates

Smile IT Solution may update this Refund Policy at any time. Changes will be posted on this page with an updated date.